Job Description
D365 Technical Support Analyst - Join Our Team
I'm currently looking for a D365 Technical Support Analyst to join our Technology & Change team. This is a key role for us - we need someone who enjoys problem-solving, is confident supporting business-critical systems, and wants to grow their experience across Dynamics 365 and our wider application landscape.
About the Role
You'll be involved in the day-to-day support of our D365 Finance & Operations, Customer Engagement, Supply Chain and Commerce environments. The role is a real mix of hands-on troubleshooting, working with integrated systems (eg POS, Adyen, Magento, Formpipe, EDI), and supporting ongoing improvements and project work.
You won't just be closing tickets - you'll help us keep the platform running smoothly, support releases and upgrades, and make sure users get the best possible experience.
What You'll Be Doing
Operational Support
* Handling 1st & 2nd line issues across D365 and connected systems
* Investigating and resolving problems with minimal business disruption
* Monitoring performance, including batches and integrations
* Managing tickets in line with SLAs and keeping users updated
* Supporting releases, testing cycles and platform updates
Working With People
* Building strong relationships with internal teams and external partners
* Acting as the link between technical teams and business users
* Communicating clearly on progress, solutions and next steps
* Becoming a trusted go-to person for D365 support
Continuous Improvement & Projects
* Helping with testing, training and documentation for new rollouts
* Contributing to internal knowledge bases and sharing learnings
* Supporting enhancements across CRM, D365 apps and integrations
* Spotting opportunities to improve processes or user experience
Documentation & Training
* Creating clear, user-friendly documentation
* Running training for super users
* Helping the wider team retain knowledge and improve day-to-day operations
What I'm Looking For
Essential
* Experience working with ERP or business-critical applications
* Strong problem-solving skills and a naturally analytical approach
* Confident troubleshooting across processes, integrations and workflows
* Comfortable engaging directly with users and resolving issues
* Ability to prioritise, stay calm under pressure and manage a busy workload
* Good communicator - both with technical teams and non-technical users
* Exposure to D365 F&O, CE, SCM or Commerce
* Experience with POS systems (hardware or software)
* Any knowledge of SQL, SSRS, Azure, Logic Apps or BI tools
* Experience with Power Automate, Power Apps or basic JavaScript/C#
* Understanding of workflows, UI configuration, or system administration
* ITIL awareness or experience in a structured support environment
Please get in touch ASAP if you are interested - Kamilla Ryan see below) )
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.