Job Description
Salesforce Administrator (Hybrid – London, UK)
Empowering E-commerce with AI Innovation
A world-leading E-commerce company headquartered in London is seeking an experienced Salesforce Administrator to drive digital transformation through Salesforce and cutting-edge AI tools.
This is a hybrid position offering the opportunity to be part of a tech-forward team using AI to supercharge CRM and business intelligence initiatives.
Key Responsibilities
* Act as the primary administrator for the Salesforce.com platform.
* Manage users, reports, dashboards, workflows, and system configuration.
* Conduct regular system audits and ensure the platform is optimized and up-to-date.
* Collaborate with cross-functional teams to design and implement AI-enhanced data workflows and automations.
* Train and support users across departments; champion adoption of Salesforce and integrated AI tools.
* Maintain accurate and clear documentation for system functionality and changes.
* Work with stakeholders to design data-driven solutions that align with business goals.
* Analyze trends and improve how the organization leverages Salesforce + AI for strategic decision-making.
Ideal Experience & Skills
* Proven experience as a Salesforce Administrator.
* Salesforce Admin Certification (required); additional certifications (Sales Cloud, Service Cloud, Developer) are a plus.
* Experience with AI tools such as Einstein Analytics, Tableau CRM, ChatGPT integrations, or similar.
* Ability to build custom apps, formula fields, workflows, and automate complex processes.
* Strong analytical and data visualization skills.
* Comfortable working in a fast-paced environment where innovation and data insights drive performance.
* Excellent communication and stakeholder management skills.
We offer a competitive compensation package along with outstanding opportunities for career growth!
Please contact hello@freshtechit.com for more information