* Drafting and serving S20 notices for major works.
* Manage portfolio in accordance with RICS Codes of Practice, ARMA rules, and landlord and tenant legislation.
* Provide comprehensive professional property management services for a portfolio of freehold/leasehold developments and individual properties on behalf of clients, developers, and Resident Management Companies, proactively managing lease terms and current best practices.
* Respond to pre-assignment enquiries.
* Manage in relation to company targets for income and service delivery.
* Handle leaseholder enquiries related to the development.
* Respond to correspondence, emails, and phone calls from Directors, lessees, and tenants.
* Prepare and draft minutes for Board meetings for Director approval.
* Understand lease terms well and communicate effectively with lessees, tenants, and letting agents regarding lease violations (noise, pets, etc.).
* Address issues arising during property management.
* Ensure smooth operation of properties.
BUDGETS & ACCOUNTS
* Prepare and issue draft budgets for Board consideration, using PMS software.
* Understand service charges and company accounts; explain these to Directors.
INSPECTIONS
* Arrange property meetings and inspections.
* Ensure all contracts and inspections are current.
* Conduct regular property inspections and address necessary works.
* Maintain up-to-date Health & Safety, Fire Risk Assessments, Asbestos Surveys, Legionnaires Risk Assessments, and Electrical Reports for managed properties.
INSURANCE
* Ensure all properties are insured, manage claims, renewals, and inquiries.
* Coordinate with Loss Adjusters, obtain quotes for remedial works, and oversee emergency repairs.
* Work with Directors to ensure revaluation of blocks for insurance purposes at least every 3 years, in line with policy.
MAINTENANCE
* Coordinate with contractors for works, issuing work orders via PMS and obtaining Director approval when needed.
* Monitor contractor performance and job completion, updating PMS accordingly.
* Prepare specifications, issue tenders, and appoint contractors for contracts like cleaning, gardening, etc.
* Conduct site inspections to oversee works and inform Directors of progress before payments.
* Update contracts and schedules of works in the system.
* Notify lessees and tenants of upcoming works.
* Collaborate with surveyors on major works, attend progress meetings, serve S20 Notices, and oversee payments.
SERVICE CHARGES
* Monitor expenditure to ensure sufficient funds for repairs and works, managing arrears and liaising with solicitors as necessary.
GENERAL
* Authorize invoices, maintain filing, and perform other duties as assigned.
PERSONAL REQUIREMENTS
* Strong interpersonal and communication skills.
* Customer-focused attitude.
* Ability to work independently and prioritize tasks under pressure.
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