Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world's leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.
The impact you’ll make: First
impressions are everything. And you’ll set the tone for every guest’s stay.
With a genuinely warm welcome, you’ll be ready with answers to any questions
and happy to offer information about hotel services, facilities and the local
area. Anything to help make their visit that bit more special. And, creating
the smoothest check-out experience, you’ll make sure they leave us happy too.
What
is in it for you: In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:
* Free Meals on
Duty: Enjoy complimentary meals while
at work.
* Uniform Provided: A professional uniform is supplied for all
employees.
* Explore Discounts: A Marriott Discount Card that offers
benefits on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance
Programme: Free and confidential
support for various challenges, including financial advice, stress, and health
issues.
* Career
Development: Opportunities for
career growth and internal transfers within Marriott's global network.
* Training and
Development: Access to training
programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
* Welcome and assist
guests with check-in/check-out
procedures, ensuring a smooth and pleasant experience.
* Address guest inquiries
and concerns promptly and
professionally, providing accurate information and solutions.
* Coordinate with other
departments to ensure guest
requests are fulfilled efficiently.
* Maintain a high level
of customer service by
anticipating guest needs and exceeding their expectations.
* Handle guest complaints with empathy and resolve issues to their
satisfaction.
* Promote hotel services
and amenities to enhance guest
experience and drive revenue.
* Ensure compliance with
hotel policies and procedures,
maintaining a safe and secure environment.
* Monitor guest feedback and implement improvements based on their
suggestions.
* Assist in training new
staff on guest service standards
and procedures.
* Maintain accurate records of guest interactions and transactions.
Safety and
Company Policies:
* Follow all company and
safety and security policies and procedures.
* Report maintenance needs,
accidents, injuries, and unsafe work conditions to the manager.
* Complete safety training
and certifications.
* Ensure uniform and
personal appearance are clean and professional.
* Maintain confidentiality
of proprietary information.
* Communicate with others
using clear and professional language.
* Develop and maintain
positive working relationships with others.
* Support the team to reach
common goals.
* Listen and respond
appropriately to the concerns of other employees.
* Ensure adherence to
quality expectations and standards.
Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.
Preferred
Qualifications:
* Related Work Experience:
At least 1 year of related work experience in a customer service role.
* Supervisory Experience:
None required.
* License or Certification: None required.
Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!