Overview
Managing Consultant - HR & Commercial Office at The ONE Group Ltd
Are you a dynamic leader with a passion for driving operational excellence? Do you thrive in environments where innovation meets impact? This opportunity offers a forward-thinking, successful company known for excellence and continuous improvement, with a collaborative and supportive environment where your contributions make a real difference.
What your day will look like?
* Lead and inspire a dedicated team, fostering a culture of accountability and high performance.
* Serve as the primary escalation point, ensuring swift resolution of issues and maintaining service excellence.
* Collaborate closely with the Customer Service Manager to align team objectives with strategic goals.
* Oversee key operational processes, including the performance of a variety of products.
* Drive continuous improvement initiatives, identifying opportunities to enhance efficiency and effectiveness.
* Manage team performance through regular feedback, training, and development, ensuring targets are met and exceeded.
What our client is looking for?
* Demonstrates strong leadership and interpersonal skills.
* Excellent written and verbal communication abilities.
* High proficiency in IT tools (email, Word, Excel, PowerPoint).
* Ability to prioritise tasks effectively and manage competing deadlines.
* Understanding of confidentiality, tact, and discretion.
* Organised, methodical, and detail-oriented.
* Minimum of 2 years' experience in a customer service environment at a senior or team leader level.
Salary and Benefits:
* Up to £35,000 PA.
* 25 + bank holidays.
* Private medical insurance.
* Clear pathways for career progression.
* A supportive and collaborative team culture.
* Opportunities to lead impactful projects and initiatives.
This role is fully office based, Monday - Friday.
Ready to Make an Impact?
If you’re ready to take the next step in your career and lead a team to success, we’d love to hear from you.
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Customer Service and Management
* Industries: Manufacturing
This description reflects a single role and does not include all terms, responsibilities, or qualifications. If you are interested, please apply to learn more.
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