Senior Aftersales Controller – Cambridge – Motorcycle Brand Salary: £33,000 Basic Salary £42,000 Bonus Potential Location: Cambridge Industry: Motorcycle Retail / Aftersales Employment Type: Full-Time Are you an experienced Aftersales professional with a passion for motorcycles? Do you thrive in a customer-focused, fast-paced environment? We have an exciting opportunity for you to join a prestigious motorcycle brand as a Senior Aftersales Controller at their Cambridge location! As a Senior Aftersales Controller, you will play a pivotal role in the Aftersales Team, delivering an exceptional service experience for customers while ensuring smooth operations between the front-of-house team and workshop. You’ll be key to implementing and maintaining the Service Core Process to the highest standards, ensuring every interaction is in line with company expectations. Your key responsibilities as an Aftersales Controller will include: Delivering the Service Core Process according to training, guidance, and brand expectations. Engaging with and adhering to a structured customer communication strategy to ensure satisfaction and repeat business. Maintaining accurate and complete electronic records of all activities. Building effective relationships with the Workshop Team to ensure timely and clear information flow between the front-of-house and workshop areas. Contributing to a quality-driven culture, focused on first-time fixes for all customer services and repairs. Using available tools and resources to develop expertise and become a go-to specialist in your area. What We’re Looking For in an Aftersales Controller: Proven experience in an Aftersales or customer service role, ideally within the automotive or motorcycle industry. Strong communication and interpersonal skills, with the ability to work well within a team. A proactive, detail-oriented approach with a focus on delivering high-quality customer service and operational excellence. A passion for motorcycles and an eagerness to learn and grow within the industry. What’s in it for You as an Aftersales Controller? Competitive base salary of £33,000 with an impressive bonus potential of £42,000, allowing you to significantly increase your earnings. Opportunity to work for a renowned motorcycle brand, gaining hands-on experience and specialist knowledge. A supportive team environment where you will receive full training, resources, and guidance. Career development opportunities within the company. If you’re ready to take your career to the next level and join a leading brand in the motorcycle industry, we want to hear from you! If you are interested in hearing more about this Motorcycles Aftersales Controller job in the Cambridge area, please contact Danielle Axtell-Carty at Perfect Placement Today. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.