IT Support Engineer - 1st / 2nd Line
Location: Manchester, Remote (UK-based)
Day Rate: £(Apply online only) / day
Contract: 3 month contract
We are hiring for an IT Support Engineer (1st & 2nd Line) on behalf of a digital consultancy delivering cloud-native platforms and innovative solutions for a range of enterprise clients. Their managed services team provides expert technical support to internal users and client environments, primarily built on Microsoft technologies.
This is a remote position, suitable for an IT Support Engineer with strong 1st and 2nd line experience who thrives in a high-availability helpdesk environment and can confidently manage a range of support tickets with minimal supervision.
Responsibilities:
Provide 1st and 2nd line technical support as part of the internal and external helpdesk function
Troubleshoot and resolve incidents across user desktops, laptops, and remote environments
Support Windows-based systems, including installation, configuration, and ongoing troubleshooting
Assist with administration of Microsoft 365, Exchange, and Active Directory
Support Azure-based environments and Group Policy management
Set up and support VPNs and user access policies
Work collaboratively with other support engineers and escalate issues where necessaryRequired Skills and Experience:
5 + years experience in an IT Support Engineer or Service Desk Analyst role (1st and 2nd line)
Strong knowledge of Microsoft technologies:
Windows 10/11 and Windows Server
Office 365 / Microsoft 365
Active Directory and Group Policy
Azure administration
Exchange Online
Familiarity with VPN configuration and remote access support
Confident working independently and resolving technical issues remotelyNice to Have:
Experience working in a managed services environment or supporting external clients
ITIL awareness or certifications
Relevant Microsoft certificationsThis is an excellent opportunity to contribute to a team supporting modern digital platforms, with the potential for extension depending on project requirements.
Click Apply Now to be considered for this IT Support Engineer (1st & 2nd Line) contract