Receptionist / Driver(Urgent Care and GP Out of Hours)
Are you a patient focused problem solver, have customer service and IT skills?
Would you like a working pattern that includes evenings and weekends?
If so, this could be the role for you!
The Urgent Care Service provides cover for GP Out of Hours and Minor Injuries a across Oxfordshire .
This role is offered on a part time basis with a minimum of 22.5 hours per week up to full time 37.5 hours per week. Evenings/weekends/bank holidays work is required.
Shifts will be across the 6 bases of the service (Abingdon, Bicester, Banbury, Oxford, Witney, Henley) taking into consideration distance. Main shifts currently available are overnights in Banbury and Oxford (23:00-08:00) but several weekend and evening shifts are available around the county.
The cover needed is between 18:15 and 08:00 every day and 18:15 on Friday to 08:00 on Monday (or day after BH) with shifts of 5 hours, extendable up to 13 hours. Overnight period starts at 23:00 and terminates at 8:00. There might be some extra offer for shifts during the day in the MIUs to cover for holidays and sickness of relevant receptionist and extra shifts available via NHSP.
The role is dual, both reception and driving skills are required.
Day and evening shifts are both a receptionist and a driver, while during the night the successful candidate will be required to cover both roles (reception, administrative duties and driving the GP/Clinician in case of a Home Visit).
Main duties of the job
* Undertake any general administrative and reception work in MIU, FAU and GP OOH as required.
* Ensure that consulting rooms and reception areas are kept tidy and adequately equipped at the start and end of each shift, including shredding of all patients' notes
* Liaise with the Duty Desk Administrator and the Patient Flow Coordinator to ensure a safe and efficient patient centred service
* Answering the phone, including the HCP line and the EOL line and adding patients to the system when required
* Ensure medications and prescriptions are kept secure at all time and escalate concerns to the Urgent Care Coordinator
Working for our organisation
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
* Excellent opportunities for career progression
* Access to tailored individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, pro rata, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailers
* Competitive pension scheme
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists may apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
The First Contact and Primary Care Pathway is a countywide service including GP Out-of-Hours (OoHs), Minor Injuries Units (MIUs) and First Aid Units (FAUs). Our services are based in Abingdon, Banbury, Bicester, Henley, Oxford, and Witney.
You will be supported with Induction and training. There will be opportunities for progression within the service. You will be encouraged to be part of quality improvement and suggest options to enhance the service.
You will be joining the team at an exciting time as we shape the future of First Contact and Primary Care Services.
Please note this post requires working unsocial hours (evenings and/or nights), weekends and bank holidays. Use of own car might also be required as the service covers all Oxfordshire. If necessary, adjustments can be considered in line with the Equality Act 2010.
Enhanced hourly rates will be paid according to NHS rates and there is a possibility of extra shifts via the NHSP platform.
Person specification
Qualifications
Essential criteria
* Customer service experience/qualification
* Computer literate to advance level with good knowledge of Microsoft Office packages
* Ability to create records and filing systems.
Desirable criteria
* Rota systems knowledge
Experience
Essential criteria
* Experience of interacting / communicating in a multi-agency setting
* Experience in management assistance
Desirable criteria
* Experience of rota management
Pesonal Qualities
Essential criteria
* Excellent interpersonal skills
* Ability to prioritise and manage own time
* Able to work under pressure and respond effectively to urgent situations
Desirable criteria
* Experience in call handling and call log