Summary
As a Head of Data and AI Delivery you have overall accountability for the technical delivery and execution of product and programme solutions within the Data and AI team at M&S. You will lead highly visible and complex programmes of work and will act as an equal partner with our Data Technology, Data Product and senior business leaders to deliver value and help define, execute and land strategic outcomes while ensuring the overall delivery remains smooth and efficient. This role is working in the team which delivers data and AI solutions to the business, aligned to strategic objectives, through our core data platform, BEAM.
Who you are
* Extensive experience and responsibility of Product and Programme delivery, combining business knowledge with technical expertise to drive innovation, foster relationships and promote an "own it and get it done" attitude.
* Excellent financial and commercial acumen including experience managing large budgets.
* Awareness of emerging Data and AI industry trends and ability to interface with senior stakeholders and peer groups to understand their applicability to M&S.
* Excellent interpersonal skills, proactive can‑do attitude and ability to set the standards for communicating effectively with both technical and non‑technical individuals including director level.
* Experience working in retail – ideal, not mandatory.
What you will do
* Drive, own, and deliver highly complex and multi‑disciplinary Data and AI initiatives, collaborating with business stakeholders and D&T peers.
* End‑to‑End Program Delivery: Ensure the successful delivery of all technical data programmes from initiation through to completion, managing timelines, budgets, resources and quality to meet or exceed expectations.
* Develop and foster trusted relationships with stakeholders across business areas using deep and relevant technology and data and AI experience to simplify complex technology issues to ensure successful delivery of outcomes through innovation and thought leadership in line with SLAs.
* Accountable for the data and AI budget and driving value for money in the smartest, most efficient way.
* Anticipate problems using specialist knowledge and put processes in place to improve capability and effectiveness.
What's in it for you
Being part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
* After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
* Competitive holiday entitlement with the potential to buy extra holiday days.
* Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
* A generous Defined Contribution Pension Scheme and Life Assurance.
* A dedicated welcome with tailored induction and a wide range of training programmes to develop your skills.
* Perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
* Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
* Wellbeing support including access to our 24/7 Virtual GP and PAM Assist.
* A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
EEO and Inclusivity
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
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