Description Pension Assistant | 9782 | Permanent Contract | 37 hours per week | £25,989 to £26,403 per annum (Scale D) | County Hall, Norwich / Hybrid Norfolk County Council (NCC) are looking for a well organised and practical Pension Assistant to join the vibrant and enthusiastic NCC Pension team. Excellent attention to detail, time management and good administration experience is essential for this role. Your role will be to assist the Pension Administration team deliver Local Government, Teachers and NHS schemes to internal and external colleagues. You will manage our service desk (email tickets), take phone calls from colleagues and support in a variety of administration activities. The role will include updating employee records on Oracle Fusion, processing changes following documented processes and instructions from the team. You will need to establish and maintain good working relationships with all employees while delivering an agreed level of service to specified timescales. This role is currently hybrid working from home, with an expectation to attend the office one day a week. If this sounds like your next challenge, then apply now! If you would like a chat about the position, then please contact Laura Kemp – Payroll and Pensions Consultant on 01603 495729 or email laura.kemp@norfolk.gov.uk These are some benefits you can enjoy by working for Norfolk County Council: Competitive salary Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. Financial benefits such as: ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. A Blue Light card for Fire Service and Social Care Workers Relocation expenses (where applicable) An advance of your expenses if you travel for work Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions Tax efficient ways of getting extra pension and new bikes Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill job We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity. Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email. Redeployment closing date: 16 March 2026 23:59 All other applicants closing date: 26 May 2026 23:59