At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. There`s over 250 of us at our affectionally named `Bedquarters` in High Wycombe, Buckinghamshire, where every dreamer makes a difference.
We`re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.
And together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You`ll even get a guided tour when you join and that`s part of our mission to get you fully bed-ucated during your induction.
With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.
So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.
Dreams. Love your job.
We`re looking for a new Part-time Customer Services Advisor to join our Customer Service Team on a 12-month Fixed Term Contract based in Loudwater, Buckinghamshire. This role will cover peak periods between the hours of 10:00 and 15:00.
In this role, you will deliver outstanding customer service through effective communication and issue resolution. Build positive customer relationships, collaborate with teams, and contribute to ongoing improvements, ensuring a superior customer experience and fostering brand loyalty.
Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day
- In a very fast paced environment Respond to incoming customer inquiries via phone, email, or chat in a professional and courteous manner.
- Identify and assess customer needs, providing accurate information and effective solutions.
- Assist customers in navigating our products/services and resolving any concerns or issues.
- Record and maintain accurate customer interaction details in our order management systems.
- Collaborate with other team members to share insights and improve overall service quality.
- Uphold company policies and procedures to ensure consistency and compliance.
- Strive to meet and exceed individual and team performance targets.
- Provide appropriate resolutions, help and advice to customers in line with established procedures, this includes but is not limited to: Offer agreed incentives to reduce refunds and
- Prevent cancellations, resolve issues with faulty and damaged goods by following the Company`s Faulty Goods Procedure
- Ensure that all communications, both written and oral, are always professional and of the highest standard and in line with Company guidelines.
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