Assistant Aftersales Manager – Guildford
Salary: £43,000 – £49,000 + Company Car
Location: Guildford
Hours: Full-time, including Saturdays (rota)
Role Overview
We are seeking an experienced Assistant Aftersales Manager to support the day-to-day running of a busy aftersales department in Guildford. This role will involve overseeing the service and parts operation, driving performance, and ensuring an exceptional customer experience.
Key Responsibilities
* Supporting the Aftersales Manager in running the service and parts departments
* Managing and motivating the Service Advisor and Workshop teams
* Driving departmental performance, productivity, and profitability
* Monitoring KPIs including labour sales, efficiency, and CSI scores
* Handling customer escalations and ensuring issues are resolved professionally
* Ensuring smooth workshop loading and effective job allocation
* Supporting training and development of the aftersales team
* Maintaining high standards of compliance and dealership processes
Requirements
* Previous experience as a Senior Service Advisor, Workshop Controller, or Assistant Aftersales Manager
* Strong leadership and team management skills
* Proven ability to drive performance and hit targets
* Excellent customer service and communication skills
* Good understanding of aftersales operations and KPIs
* Full UK driving licence
Desirable
* Main dealer background
* Experience with Kerridge, Pinnacle, or similar DMS
* Strong commercial awareness
Benefits
* Salary up to £49,000
* Company car or car allowance
* Bonus potential (if applicable)
* Pension scheme
* Career progression opportunities