E-commerce Specialist
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Job Title: E-commerce Specialist
Location: Stoke-On-Trent
Hours: Monday - Friday, 08:00 - 16:30
Salary: Market Rate
About Us:
BSW Timber Solutions Ltd are part of the highly successful BSW Group, one of the UKs largest integrated timber and forestry businesses. We are a leading manufacturer and distributor supplying major DIY retailers nationwide.
Were looking for an Ecommerce Specialist Home Delivery to join our Stoke-on-Trent operation. This is a key role responsible for managing the end-to-end customer journey for a major DIY retailers online channel.
Acting as the main point of contact for customer experience, youll ensure accurate order processing, proactive issue resolution and on-time delivery, working closely with warehouse, transport and commercial teams to deliver a first-class service.
Main responsibilities
* Create, develop and execute the companys e-commerce strategy to drive online sales growth.
* Manage and optimize the e-commerce website, product listings, pricing, and promotions.
* Review digital marketing initiatives (SEO, SEM, email, social media, paid ads) to increase traffic and conversions.
* Build and maintain positive working relationships with the DIY customer, transport partners and suppliers, ensuring clear and proactive communication, producing accurate and timely reports.
* Monitor sales performance, analyse data, and implement strategies to improve ROI and customer experience.
* Coordinate with operations, logistics, and customer service teams to ensure smooth order fulfilment.
* Lead cross-functional collaboration and manage external vendors or platform partners.
What were looking for:
* Experience in e-commerce, fulfilment, logistics or customer journey management.
* Strong organisational skills with excellent attention to detail.
* Confidence using SAP and Excel to manage orders, data and reporting.
* A proactive, customer-focused approach with strong communication skills.
* The ability to manage multiple priorities in a fast-paced environment.
Experience within a retail supply chain, home delivery or manufacturing environment would be advantageous. xxuwjjq
Why join us?
Youll join a growing, well-established UK manufacturing business, offering a supportive environment and the opportunity to take real ownership of customer experience within a critical e-commerce channel.
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