Full time | Excis Compliance ltd | United Kingdom
Posted On 06/19/2025
Job Information
IT Services
Work Experience 4-5 years
£24,700 gross annually
City Milton Keynes
State/Province Buckinghamshire
MK1
Job Description
Job Summary:
We are looking for an experienced and customer-focused L2 Desktop Support Engineer to provide hardware and software support to employees across multiple locations. The ideal candidate will be responsible for resolving technical issues, maintaining IT assets, and ensuring smooth IT operations. This role requires strong troubleshooting skills, the ability to prioritize tasks in a fast-paced environment, and excellent communication.
Key Responsibilities:
Provide onsite and remote support for Windows and macOS laptops/desktops (IMAC: Install, Move, Add, Change).
Troubleshoot issues with operating systems, software, and mobile devices.
Support printer installation, configuration, and basic AV system checks.
Perform hardware refresh, warranty repairs, and equipment redeployment.
Maintain inventory, asset tagging, and asset tracking systems.
Handle equipment shipments, returns, and reclaiming of unused assets.
Provide walk-up support and assist with new hire onboarding.
Support VIP/executive users with prioritized assistance.
Collaborate with external vendors for repairs and service dispatches.
Ensure all incidents and requests are documented and resolved within SLA.
Follow IT policies and ensure compliance with internal standards.
Requirements
Requirements:
3–5 years of experience in desktop support or similar IT support roles.
Proficiency in Windows 10/11, Office 365, Active Directory, and basic networking.
Experience with ticketing systems and ITSM tools.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work independently and manage multiple priorities.
Relevant certifications (e.g., CompTIA A+, Microsoft MCSA, ITIL) are a plus.
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