Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Overview Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that's shaking up their market. If you're proactive, tech-savvy and want to grow, - this could be the role for you. You'll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it's about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen. Day-to-Day Managing support tickets to ensure timely responses and resolutions. Being the first point of contact for clients raising support requests. Resolve system configuration issues and escalate complex issues where necessary. Collaborate with other teams to feedback common issues that impact platform performance. About You Previous experience in a technical support or helpdesk role Familiarity with ticketing tools (Zendesk desirable) Strong communicator with technical and non-technical users. Understanding of technical configuration If this role is of interest then please get in touch with a CV or any questions you may have. Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa