Head of Operations – Adult & Children’s Services
📍 Stevenage, Hertfordshire
💷 £80,000 - £85,000 + Benefits
🏦 Permanent, Full-Time
⏰40 Hours per week
🎯Responsible To: Operations Director
🧑🤝🧑 Responsible For: Regional Managers, Registered Managers, Senior Education Managers
Are You Ready to Lead a Multinational Care Provider to New Heights?
Are you an accomplished social care leader with a proven track record in driving operational excellence across multi-site services and previous regulatory inspectorate experience? Do you thrive in ensuring either CQC or Ofsted compliance while spearheading growth in complex care provision? If so, this high-impact leadership role with a multinational care provider could be your next career-defining move.
Why Join This Organisation?
Our client is a market-leading care group specialising in learning disabilities, autism, and complex needs across children and adults. With a person-centred ethos, they deliver residential care, supported living, and education services that empower individuals to live fulfilling lives. As they expand, they seek a Head of Operations to support the Operations Director and ensure regulatory excellence, operational efficiency, and sustainable growth.
As the successful candidate, you would be working as part of a very experienced senior management team made up of ex CQC and OfSTED inspectors, including local authority senior commissioners.
🏆 Reputation: Known for outstanding CQC/OfSTED ratings and innovative care models.
🌍 Scale: Multiple sites across the UK, with ambitious expansion plans.
💡 Culture: A supportive, dynamic environment where leaders thrive.
Key Responsibilities
✔ Strategic Leadership:
* Define and execute the operational vision for adult and children’s services, aligning with CQC/OfSTED standards.
* Drive performance improvement through audits, data analysis, and change initiatives.
* Lead large-scale transformation projects—from service redesign to new regulatory frameworks
✔ Regulatory Compliance:
* Act as the Nominated Individual (CQC) and ensure OfSTED readiness across children’s services.
* Embed a culture of continuous improvement across multiple services.
✔ Operational & Financial Oversight:
* Manage multi-million-pound budgets, optimising costs while enhancing care quality
* Lead business growth strategies, including mergers, acquisitions, and new service development.
✔ Team & Stakeholder Management:
* Mentor Regional Managers, Registered Managers, and Senior Education Leads.
* Forge partnerships with local authorities, ICBs, and safeguarding teams.
Requirements
Essential Experience:
* 5+ years in senior leadership (e.g., Operations Director, Regional Manager) within social care.
* Current or Ex CQC/OfSTED Inspector experience (Essential).
* Proven success in service expansion, turnaround, or regulatory improvement.
* Strong financial acumen (budgeting, forecasting, ROI analysis).
* Background in learning disabilities/complex care (adults & children).
* Qualifications in health/social care management (e.g., NVQ Level 7, MBA)
Benefits
💰 £80,000 - £85,000 (negotiable for exceptional candidates).
🏥 Private healthcare and pension.
🚀 Career progression opportunities.
📚 Opportunity for international work within the organisation.
🤝 Inclusive, values-driven culture with strong SMT support.
Apply Now!
If you’re ready to lead transformative change in social care, do submit your CV today through this job advert. For a confidential discussion and full job description, contact Mo Da-Silva - 📩mda-silva@delphi.care I ☎️(phone number removed)