Job Description These are part-time posts the salary will be pro-rata'd to the hours worked. The posts are fixed term until 31/03/2027. We currently have an exciting opportunity available for an enthusiastic, motivated individuals to join our Citizen Services team. The focus of the role is working within a call center environment across a diverse range of services, the successful candidate will provide high quality customer service to support citizens of West Dunbartonshire towards a range of council functions and contribute towards the development and delivery of a comprehensive, customer focused and effective range of council wide business support. We are committed to ensure that systems are accurately maintained and up to date in compliance with procedures and be able to manage large volume of telephone calls and complete referrals for other services. Requirements The preferred candidate will be required to complete a Level 1 Disclosure prior to a formal offer being made by West Dunbartonshire Council. The Individual The successful candidate will benefit from the following: WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits: • Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits • A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year • Access to employee wellbeing supports including occupational health & counselling if ever you need help and support For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice: About Us More information on the benefits of working within West Dunbartonshire Council, can be found using the following link: Benefits of Working with us