Store and Spa Manager
Location: Bath (Spa Store) | Contract hours: 40 hours per week | Employment type: Full-time | Seniority level: Associate
Application deadline: 3 December 2025 | Compensation: £37,250 per year
Overview
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement that "a hard day’s work deserves a fair day’s pay" is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.
Key Responsibilities
* Managing the finances of your store, from setting an annual budget to driving sales and effectively controlling stock.
* Developing a team of people passionate about customer experience through training, consistent feedback and seeing you lead by example.
* Leading a management team to help you achieve the store's top-box goals.
* Maintaining a beautiful store with effective merchandising, high standards of cleanliness and strong stock management.
* Networking with other stores surrounding, and your communities to enhance guests coming in to the store.
* Out-of-the-box thinking to achieve success.
* Delegating to your management team in order to achieve the needs of the store.
* Developing yourself as a manager by utilising training budgets, travelling to work with other stores, and working closely with your colleagues around the business.
Skills, Knowledge and Expertise
* Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
* Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team.
* Teamwork: Leading by example, working with your store to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
* Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.
* Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure to lead your team.
* Problem-solving: Skill in identifying and resolving issues being reactive in finding appropriate solutions, and keeping the shop running efficiently.
* Organisation: Excellent organisation to keep your store running smooth and keeping up with stocktake needs, upcoming launches and rota-ing effectively.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Discretionary and profit-based bonus
* Pension scheme
* Day off for weekday birthdays
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver)
* Flexible working
*Please note some of these benefits are based on the length of service.
Diversity and Inclusion
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Interview Dates and Selection Process
Phone interviews: 4th December TBC Trial shifts: 5th or 6th December TBC
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