Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
Key Details
* Start Date: 8th June 2026
* Salary: £26,428 per annum
* Site: 1 MacIntosh Rd, Livingston EH54 7BW
* Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)
Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26,428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
Responsibilities
* Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
* Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
* Work in a target-based environment.
* Work 37.5 hours per week Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off.
Training and Development
Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face‑to‑face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.
Qualifications
* Results-oriented with a strong enthusiasm for sales.
* Exceptional at building rapport and connecting with people.
* Skilled at identifying and addressing customer needs.
* Creative in solving problems.
* Eager to acquire new skills and knowledge.
Benefits
Individual Lifestyle
* Free Sky TV, along with discounted broadband, Sky Glass and mobile.
* Cashback and discounts across hundreds of retailers.
* Discounts and offers on Sky products for friends and family.
Health and Wellbeing
* Private healthcare and Digital GP via Aviva.
* Dental and other healthcare options.
* Subsidised onsite gym and discounts on external gyms.
* Cycle to work scheme.
Financial Wellbeing
* Sky pension plan and Life Assurance.
* Annual Sharesave scheme and long service awards.
Location
We're based at Kirkton Campus in Livingston and home to over 2000 colleagues. We have free onsite parking and operate a free shuttle bus service from Livingston North train station and Livingston shopping centre. You'll also have access to our subsidised canteen, free tea and coffee, hair and beauty salon, valet carwash, amazon lockers, cash machine, covered bike storage, prayer room and shower facilities as part of the onsite gym.
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