We are looking for an HR Co‑ordinator to assist the HR Onboarding team which provides front‑line service to all Thames Water employees and managers. The role requires great organisational and administrative skills to support daily administration ensuring employees are paid accurately and on time.
Responsibilities
* Support HR Administration across the People Team
* Act as the first point of contact for customer enquiries forwarding specialist requests to other members of the HR department as appropriate
* Maintain data using company‑specific systems ensuring records are accurate and up to date
* Generate and issue formal documentation
* Undertake ad hoc project work when required
* Communicate with a broad range of people in a courteous and professional manner
* Liaise with line managers, the IT Service Desk, and the wider business
* Update employee records with changes to pension contributions
* Undertake ad‑hoc reporting and provide project support as required
* Take responsibility for your workload and own queries/cases through to resolution, triaging and communicating effectively when unable to resolve
* Ensure achievement of key performance indicators (KPIs)
* Work collaboratively and provide support to others within the People Services team
Base Location: Hybrid – Reading
Working Pattern: 36 hours per week
Qualifications
* Great organisational skills
* Ability to multi‑task and manage a high volume of queries each day
* Excellent communication skills
* Good IT skills including Microsoft Outlook
* Advanced level of Excel
* Resilient and flexible to changing demands, while remaining approachable
* Trustworthy and able to maintain confidentiality
* Positive ambassador for the People Team, representing the role and function professionally
* Experience working in a remote HR advisory service using a similar service model is desirable; ability to visit Thames Water sites as required
Benefits
* Competitive salary up to £28,000 per annum, depending on experience
* Annual leave – 24 days per year, increasing to 28 with length of service (plus bank holidays)
* Performance‑related pay plan linked to company performance measures and targets
* Generous pension scheme through AON
* Access to a range of benefits to support health, wellbeing, and finances, including annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers, and life assurance
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