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Sales support administrator / customer services

Stoke-on-Trent
TieTalent
Sales support administrator
Posted: 14 August
Offer description

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We are a small familly run Business based in the Stoke on Trent area. We are looking for a new person to join our Team helping with sales, customer services, admin, customer contact. Sales Support duties and responsibilities:


* Answering questions from prospective customers about online/telephone purchase process
* Tracking orders and investigating shipping delays for customers waiting on products
* Answering questions from existing customers with faulty or unwanted products
* Processing customer sales, refunds and returns
* Updating customer records
* Making follow-up contact to check on customer satisfaction * processing invoices
* Taking payments
* Liasing with engineering department and customers. Essential Experience Required:
* The ability to speak to customers over the phone and email
* A high standard of communication skills
* Computer Literate Desired but not essential:
* Sales support / Admin background
* Sage, Microsoft Outlook
* Background in telecomms
* Experience in using portals
* Interest in Electronics Full training on our unique product is provided by the company, however we are looking for someone with experience in the sales support/admin/customer services side. Salary is negotiable dependent on experience


Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Full-time


Job function

* Job function

Sales and Business Development
* Industries

Technology, Information and Internet

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