Account handler

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of over 22,000 employees spanning over 100 countries.

We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.

The Role

This position offers an exciting opportunity to work in a dynamic and global environment, collaborating with various brokers and team members from across the group with a focus on Professional Indeminity Insurance.

In this role, you will build on your existing and/or develop account handling experience and develop deep expertise in Professional Indemnity insurance. You’ll be responsible for following up on new business leads, renewing existing accounts which will involve preparing slips, endorsements, and other documentation. The role will involve being client facing and market facing, and you will handle the process from start to finish.

This position offers the opportunity to deepen your understanding of the insurance process within a dynamic and growing team, providing a strong platform for career progression in the industry.

What you’ll do

• Participate in team meetings as required
• Follow up on cross sell opportunities from colleagues and take up new business opportunities.
• Service the existing renewal book that is assigned to you, along with identifying the client’s needs and requirements and ensuring that cover is relevant.
• Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting and binding process
• Develops strong relationships with markets, clients and colleagues.
• Produces high quality and compliant documentation
• Takes responsibility for data entry, credit control and chasing subjectivities where required
• Ensures up to date records are maintained at all times on the Company systems and any e-trading platform

Who we’re looking for

• Ideally 1-2 years of experience within insurance in any class of insurance.
• Ability to work well as part of an open and collaborative team
• Organised with attention to detail
• A positive can-do attitude.
• Good negotiation skills.
• Computer literate skills in basic software (i.e Outlook, Microsoft Excel, Word etc.)
• Strong interpersonal skills with the ability to build long lasting relationships.
• Sales / customer service experience.

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work .