Job Description
As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel-good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and, at the same time, a role model and mentor to our Rituals Advisors.
Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!
You’ll be working alongside your Store Manager, Assistant Store Manager, and Rituals Advisors to reach your personal goals and store goals. You’ll interact directly with customers to ensure an optimal customer experience and mentor and support Rituals Advisors.
Qualifications
High on energy, low on ego, and with a little bit of humour!
You are ‘one of a kind’ because of your ability to mentor team members and connect with customers, making everyone feel at home in our stores. Additionally, as a Rituals Expert, you are professional, excited about our brand, and know how to share that excitement with your team and customers!
On top of that, you have:
* Prior experience as a supervisor or Team Leader within retail or hospitality.
* Strong motivation to reach performance targets.
* A customer-service mentality and team-player work ethic.
* Decision-making and problem-solving skills.
* Eye for detail, organized, and structured.
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