POSITION OBJECTIVE
Overall scope and purpose of job:
To ensure the efficiently, courteous service of all food and beverages in the restaurant, working with the Management Team to consistently uphold company standards. To act as an ambassador for Julies Restaurant ensuring that a positive brand image is strengthened and maintained in all interactions with customers.
ESSENTIAL KNOWLEDGE & EXPERIENCE
* A minimum of 6 months experience as Waiter in a similar fast paced, quality environment
* Demonstrable knowledgeable and passionate about great food and wine
* Confident, individual who is committed to providing excellent service to all customers
* Good communicator
* Able to work under pressure and multi task particularly during peak hours and extended periods of increased business,
* Availability to work late nights and weekends
DESIRABLE KNOWLEDGE & EXPERIENCE
* WSET level 1
PERSONAL SKILLS
* Comfortable interacting and engaging in conversation
* Team player
* Ability to do multiple tasks
* Patience
* Can adapt under stress, flexible
* Utilizes good common sense
* Fluent English
* Smart and well-groomed
* A consistently positive attitude
* Self-motivated to continue to develop skills and experience
GENERAL RESPONSIBILITIES AND DUTIES
* To provide a friendly, courteous and professional service at all times, to both Customers and colleagues.
* Assumes responsibility for the safety of self, colleagues and customers, in line with current H&S legislation.
* To ensure correct Mise en Place is completed prior to service, and that only clean, polished cutlery and glasses are used.
* To ensure correct orders for Food and drink is taken, first time, every time.
JOB DESCRIPTION
* To consistently work efficiently to deliver all customer orders in a timely
* Active knowledge of all menus -Food, wine and cocktails - and ensure always aware of any seasonal changes or updates.
* Aware of any dishes containing potential allergens, and able to communicate the information clearly to customers.
* Awareness of special facilities for children and disabled customers.
* Ensure any restaurant equipment is in working condition, and in accordance to health and safety regulations, and if not reported to the senior manager on duty
* Always observes correct cash handling procedures
* To ensure opening and closing procedures are carried out to company standards
* To report any complaints and incidents to a senior manager, and implement compliant handling procedure.
* Consistently arrives in a timely manner for the start of each shift.
* Consistently adheres to uniform requirements, and ensures uniform is cleaned and well maintained, in line with company policy.
* Attend all training as requested, whether in-house or with an external provider.
* Carry out any other duties as are within the scope, spirit and purpose of the job as requested by Management.
BENEFITS
* Career development & courses
* Daily family meal provided on shift
* Complimentary meal on completion of probation
* Paid birthday off
* Closed for one week in the summer and one week over Christmas, meaning a guaranteed break
* Bike to work
* 50% staff discount
* Company Pension scheme
* £300 Referral bonus for team member recommendations
* Job Types: Full-time, Permanent
* Pay: £15.00 per hour
* Expected hours: 40 48 per week
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