Groups, Conference and Events Office Manager
3 days ago Be among the first 25 applicants
Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.
What We're Looking For
* Organised and efficient individual, with the ability to multitask and effectively prioritise workload.
* IT literate with experience using online systems Microsoft Office.
* Able to support the M&E Sales Manager and Executives with incoming business leads, pricing point and help convert business.
* Ability to use diary management and other events management systems effectively.
* Ability to forecast, budget and analyse the Groups, Meetings & Events business in the hotel and support the DOS in planning activity to achieve budget.
* Previous Hotel meeting and events sales experience.
Day In The Life Of
Step into a role where every day holds the promise of crafting exceptional experiences. As the Groups, Conference and Events Office Manager, you're at the helm of a dynamic team, responsible for steering our M&E budget to new heights. Each day is a journey, navigating the vast landscape of meetings and events, led by your vision and expertise. You dive into the core of our business, passionately managing the team and supporting the Director of Sales in creating demand and ensuring successful conversions. Coaching and training are your tools of empowerment, as you nurture a team that thrives on handling inquiries and turning them into transformative events. If you're ready to embark on a day-to-day adventure, steering the course towards unparalleled achievements and redefining excellence in M&E and Groups, this is where your legacy begins.
Example Key Responsibilities
* Management of the M&E Sales Manager and office, providing coaching, mentorship, and direction to the team. Responsible for the team development and supporting the team to ensure budgets are achieved.
* Weekly reporting and forecasting of the M&E, Groups, Weddings and Christmas figures, providing commentary on movement and against pace and budget.
* Responsibility for ensuring all Groups (+9 bedrooms), Meetings and Events are correctly contracted and payment and cancellation terms fully adhered to. Implementing and following a robust enquiry handling and follow up process.
* Preparation and involvement of annual budgets and attending hotel team and internal meetings on behalf of the Sales Office, including monthly Commercial Meetings.
* Working alongside the Director of Sales to ensure all revenue streams are being maximised, monitoring proposals, rates quoted and conversion %.
* Participation in relevant Sales activity which can include supporting on client entertaining, FAM trips and both prospecting and conversion calling days.
* Responsibility for the team responding to enquiries in a timely manner and adhering to BDRC standards, providing additional training and support as required. Regular reviewing and monitoring of event enquiry response times.
* The ‘owner’ of the M&E software, including regular auditing of the system to ensure the information is robust and accurate. Review templates regularly and updates when needed. Refresher training for the team when required.
* Senior point of contact, alongside the M&E Sales Manager, for event clients, taking a hands‑on approach with high‑value event business.
* The ‘owner’ and ambassador of the M&E software with regular auditing of the system to ensure the information is accurate. Updating of templates and proposals as required and training support to new team members to utilise the system.
* Drive a culture of selling within the team, encouraging and supporting them to drive revenue and profit through pro‑active selling and up‑selling techniques.
* Cultivate excellent working relations between your department and all other hotel supporting departments like Finance, Kitchen and Front of House.
What You'll Get In Return
* Competitive pay and package including TRONC
* Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
* Continuous learning & development opportunities
* Free access to 24/7 employee assistance program
* Additional annual leave and family leave
* Service bonus for 5 and 10 years up to £1K
* Team Member of the month - £100 and Team Member of the year - £500
* Uniform Provided
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. #BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Management and Manufacturing
Industries
* Hospitality
Manchester, England, United Kingdom
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