The Opportunity
We are looking for a friendly, motivated and guest‑focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive.
This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience.
You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.
Key Responsibilities
1. Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
2. Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
3. Handle phone calls and emails, take reservations and accurately manage guest information
4. Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
5. Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey
Benefits
6. Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
7. Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
8. Refer a friend scheme from £500 to £1000 per referral.
9. Hospital Plan.
10. Online Health Portal.
11. Eye Care.
12. Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
13. Pension Scheme.
14. Free meals on duty.
15. Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who Is This Role For?
This role is ideal for someone who:
16. Enjoys working with people and takes pride in making others feel welcome and at ease
17. Communicates clearly, kindly and confidently in a guest‑facing environment
18. Stays calm and organised, even when things are busy
19. Likes being part of a team and contributing to a positive, supportive workplace culture
20. Understands that great hospitality is about connection, care and consistency
21. Wants to develop their skills within a people‑focused hotel environment
Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.
Hotel
The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.
Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.
The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.