Solar Technical Designer Leeds Office Full Time About Zuno When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives. Zuno offers… • A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties. • A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers. • Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression. • Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products. • Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved. • Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group Job Overview: To work as part of the technical team, desk top surveying installations to ensure our engineers can attend with the right materials and install Solar PV and Battery Storage system taking into consideration all the current MCS / NAPIT and manufacturers regulations. Key Responsibilities: •This will be an office based role where you will deliver customer service excellence • Ensure that all customers receive accurate advice that is relevant to their circumstances. • Reviewing products that customers order for their suitability and discussing any issues prior to materials being ordered/dispatched • Managing issues as they are highlighted by installing engineers and/or customers before/during completion of works undertaken by Zuno. • Advising engineers on best technical practice and customer service issues as required • Recognising and highlighting abnormal problems or issues that are (or likely to cause) significant problems with either customers or engineers. • Maintaining clear and accurate job records • Communicating clearly with customers, engineers and other employees • Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with Zuno. Qualifications & Skills: • Proven experience in solar PV system installation, inspection, or technical auditing. • Strong knowledge of solar PV technology, electrical systems, and relevant codes and standards. • Ability to interpret technical drawings, schematics, and project documentation. • Detail-oriented with excellent analytical and problem-solving skills. • Good communication skills, both written and verbal, with the ability to clearly report technical findings. • Ability to work independently and manage multiple audits within deadlines. Benefits: • 30 days annual leave bank holidays • Private medical cover with Aviva* • 4 x salary Death in Service cover with Zurich* • Paid 6 months maternity pay after a year of service • Paid paternity pay after a year of service • Salary sacrifice pension matched up to 6% • Ongoing training & development opportunities • Social events *After probationary period