GP Receptionist - Adelaide Street Surgery
Due to staff change, we have a Receptionist vacancy based at our Adelaide Street site. This post is for 27 hours per week. Flexibility to work overtime e.g. to cover for colleagues on annual leave is essential. This role is on a fixed rota.
Our Reception team provides an efficient and effective receptionist service to staff and patients.
Working with a great team, you need to be flexible, approachable and tolerant to the challenges of working with a complex patient population in inner city Plymouth. No day is ever the same, here we can and do make a difference but its not always easy!
We love cake and a good social event.
Main duties of the job
The purpose of the role is to:
* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
* Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies
About us
You will work with a large team, some of whom work across both our sites. All staff are valued and all have a role to play in patient care.
The NHS has its challenges and we work hard, often with the frustration of limited resources but we also make the best of the resources and still have the flexibility to take a different approach if we believe that is right.
We expect a level of flexibility and we give flexibility with the remit of the role. Give and take is key to making it work. Humour is important and it carries us through the more challenging aspects.
Job responsibilities
Job summary:
The purpose of the role is to:
* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
* Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies
Duties and responsibilities:
* The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception manager/practice manager, dependent on current and evolving practice workload and staffing levels:
* Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
* Maintaining and monitoring the practice appointments system
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
* Processing and distributing incoming (and outgoing) mail
* Taking messages and passing on information
* Filing and retrieving paperwork
* Pulling notes and deducting patients and forwarding to Health Authority
* Summarising of new notes received within the appropriate timescale
* Advising patients of relevant charges for private services, accept payment and issue receipts for same
* Have working knowledge of telephone/fax system
* Registering of new patients, collating information that may be required prior to notes arriving
* Directing complaints in the appropriate manner
* Processing repeat prescriptions in accordance with practice guidelines
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
* Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
* Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
* Any other tasks allocated by managers/partners
* General duties
* Work effectively, participate in and contribute positively to the reception and the wider Primary Health Care Team ensuring good communication about all aspects of the practice
* All members of the Primary Health Care Team are required to attend and contribute to meetings / away days and ongoing training requirements.
* Responsible for identifying need and updating qualifications according to current professional guidelines. Keep abreast of current trends and developments in professional matters.
* The post holder is required to conform to all St Levan Surgery policies and to attend any training sessions as necessary.
* This job description is not intended to be an exhaustive list of duties and responsibilities, but a broad outline and may be amended as necessary following discussion between the post holder and their manager
Person Specification
Qualifications
* General education to GCSE level or appropriate compensatory experience
Experience
* 2 yrs dealing with the public; clerical duties & telephone work
* Receptionist experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.21 an hourStarting pay - (pay is dependent on experience)
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