JOB TITLE: Office Administrator
REPORTING TO: Our Coffee Director, Philip
LOCATION: Johnson Brothers in Lisburn (137 Old Hillsborough Road, Lisburn) *Must reliably commute or plan to relocate before starting work*
JOB TYPE: Full Time, Permanent
SALARY: £12 Per Hour
SCHEDULE: Monday - Thursday 9AM-5PM, Friday 9AM - 4:30PM
THE COMPANY
Johnson Brothers are an award-winning fifth generation family business based in Lisburn. We started roasting coffee in 1913 and now with years of selecting, blending, and roasting coffee have built a team of sales representatives, coffee administrations, coffee engineers, factory operatives, and a barista trainer. We are looking for someone to join our coffee team to support with the office administration.
THE ROLE RESPONSIBILITIES
1. Placing orders for customers that come in through phone calls, emails, or our website
2. Conducting daily telesales calls to our customers
3. Dealing with customer queries
4. Liaising with our wider coffee team to ensure our customers are getting the best service (Coffee Delivery Drivers, Barista Trainer, and Coffee Sales Reps)
5. Any other administration duties that the role may require
REQUIRED SKILLS
1. Knowledge of Microsoft 365, particularly Outlook
2. A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers
3. Excellent attention to detail, work accuracy/numeracy, and quality oriented
4. Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business
5. Motivated and dynamic self-starter
6. Strong planning and organisational skills with the ability to work under pressure to tight deadlines
BENEFITS
1. Company pension
2. Life insurance
3. On-site parking
4. Great work/life balance
5. Company discount on lots of products (including our coffee!)
6. On-the-job training
7. Free fruit/snacks/tea/coffee in the Company’s canteen
8. 9 hole putting green to enjoy at lunch
Johnson Brothers are an equal opportunity employer. We do not discriminate on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or any other individual differences.
We are committed to ensuring that no applicant is disadvantaged by conditions or requirements.
We are proud to say that all employment is decided based on merit.
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