We’re building the future of pharmacy - fast. Montu UK is scaling at pace, and we need a Head of Pharmacy Operations who can match our speed, ambition, and precision. You’ll take charge of building and leading a world-class pharmacy operations function that’s as efficient as it is compliant, and as patient-focused as it is tech-enabled. This is not a “steady state” role. You’ll be at the centre of rapid growth, scaling teams into triple digits, optimising complex workflows, and driving an online pharmacy model that delivers speed, quality, and safety at scale. If you thrive in fast-moving, highly regulated environments and love solving complex operational puzzles with people, process, and technology - this is your chance to leave your mark. What you’ll do Operational Leadership & Scale Design and deliver the operational strategy to scale pharmacy safely and efficiently against aggressive growth targets. Build and optimise workflows, automation, and systems that minimise manual friction and maximise throughput. Scale cross-functional pharmacy teams to 100 FTEs in the next 6–9 months. Define and own KPIs, SLAs, and dashboards to track productivity and ensure we hit speed, quality, and compliance goals. Constantly raise standards for service delivery, safety, and patient care. Growth Enablement Partner with leadership to unlock revenue and patient acquisition through operational readiness. Anticipate and remove bottlenecks before they slow us down. Deliver high-velocity fulfilment and customer care in a digital-first, e-commerce pharmacy model. Support rapid launches of new products and services. People & Performance Recruit, structure, and mentor a high-performing, target-driven team. Build strong team leads to manage daily operations and quality assurance. Create a culture of ownership, accountability, and continuous improvement. Supply Chain & Inventory Own end-to-end supply chain and inventory management. Balance growth with compliance for controlled drugs, including CBPMs and Schedule 2. Work with commercial teams to optimise stock levels, reduce wastage, and protect margins. Compliance & Risk Safeguard full compliance with GPhC regulations and controlled drug legislation. Partner with the Medical Director and Superintendent to keep patient safety front and centre. Lead the prep for audits, regulatory reviews, and risk assessments. Stakeholder Impact Be the operational heartbeat across leadership, regulators, suppliers, and tech partners. Shape big-picture decisions on service expansion, infrastructure, and growth strategy. What you bring 5 years leading large-scale operations in fast-growth, logistics or consumer environments. Proven track record of scaling operational teams (50–100 FTEs). Commercial acumen and hands-on experience driving KPIs in a target-led environment. Ability to streamline processes, boost performance, and deliver on ambitious growth. Exceptional leadership and communication skills, with a bias for action. Bonus points for: Experience in online pharmacy or digital healthcare. E-commerce operations experience (Shopify or equivalent). Familiarity with medicinal cannabis, CBPMs, or special medicines. Pharmacy degree (BPharm/MPharm) or other clinical background. About Montu UK Montu is the UK’s leading medical cannabis company, operating globally with a mission to improve the lives of millions through cannabis therapies. With a locally integrated ecosystem and technology-first approach, Montu streamlines the patient experience from end to end, delivering best-in-class clinical care and innovative tools across the supply chain. Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America. *All leaders are responsible for ensuring that job descriptions within their teams are regularly reviewed and aligned with the clinic’s strategic objectives. Communicating these objectives and priorities is a shared responsibility across the senior leadership team.