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Quality assurance and complaints manager

Leicester
World of Sweets
Complaints manager
Posted: 11h ago
Offer description

If you're ready to make a sweet impact in the world of confectionery and roll with the best, apply now and help us delight customers everywhere - because here, every day is a candy-coated adventure.

Our Quality Assurance Manager role will suit someone with a proven QA background and who has a sweet tooth for all things Quality and Technical. We are looking for someone to act as a guardian for the business to ensure compliance to all legal, quality and food safety aspects.

What does our Quality Assurance Manager do?

Manage the day to day activities of the quality function at both Sutton and Manton Wood
To work to and maintain all aspects of the Quality System
Continuously improve standards, monitoring hygiene, quality and food safety on a daily basis
To oversee quality of all products produced within the business
To carry out full investigations/root cause analysis into complaints and customer technical issues
Implementation and maintenance of HACCP programmes and pre-requisites
Who is the right person for this Quality Assurance Manager role?

Relevant experience in a similar environment with good working knowledge of food manufacturing operating procedures
Knowledge of key legislation relating to the food industry
Aside from the salary we offer pension and life assurance along with a number of benefits including access to two Employee Assistance Programmes for you and your family, a cycle2work scheme, discounts for different retailers, inhouse training including mental health, sexual harassment and menopause.

truly temping treats!!

As an equal opportunities’ employer, World of Sweets is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

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