JOB TITLE: Project Management Office (PMO) Manager
REPORTS TO TITLE: Head of Business Improvement (BI)
BUSINESS FUNCTION/ SUB-FUNCTION: MD Office / Business Improvement
LOCATION: London, Birmingham, Manchester, Leeds
ROLE PURPOSE:
The PMO Manager will support the development of the Project Management Office team, including responsibility for standardising the PMO function, methodologies and project management activities as the team grows. This role will work closely with all levels of the organisation and the business change function to facilitate planning and successful delivery of strategic and business improvement focused projects.
The PMO Manager is expected to collaborate with key stakeholders, initiate projects and ensure project management best practice adherence is in place, ensuring GBS provides an optimal operational efficiency and governance, indirectly supporting our students journey.
ROLE and RESPONSIBILITIES:
· Maintain best practice ensuring the PMO function is fit for purpose.
· Support implementation and roll out of new processes and systems.
· Support stakeholders with project administration.
· Work with the Head of Business Improvement Unit (BIU), ensuring PMO support is in place for key business improvement projects.
· Standardise PMO documentation across GBS.
· Work with the Head of Communications to develop implementation communication plans.
· Embed the ability to co-ordinate and track budget cost and benefits.
· Facilitate the planning, scheduling and successful delivery of strategic projects.
· Responsible for ensuring effective business engagement throughout the project lifecycle.
· Conduct lessons learned and continuous improvement initiatives following project closure, line management/leadership of the PMO, including resourcing, recruitment, mentorship, training and career growth/development for the team.
· Ensuring transparent monthly reporting of key project metrics for leadership
· Development and implementation of departmental KPIs.
· Regular project review / update meetings and supporting the project managers with escalations.
· Provide project portfolio metrics, reporting on delivery, capability, utilisation, pipeline demand and portfolio planning and forecasts.
· Acts as a point of escalation for any issues during the project life cycle.
· Risk analysis and process creation, for organisational and project specific processes; the role holder must be proficient in problem solving and risk mitigation.
· Understanding of key corporate Governance processes such as KPI reporting, Risk Registers and Internal Audit.
ESSENTIAL SKILLS and EXPERIENCE:
• A degree, preferably in a numerate subject or equivalent experience.
• Qualified in project management methodologies i.e. Prince 2, Agile, Waterfall, PMO Certification (desirable).
• Experience of managing projects in a large, complex organisation.
• Knowledge of statutory reporting in Higher Education environment and experience of producing such reports.
• Highly developed planning skills and ability to co-ordinate multifaceted teams and input.
• Ability to manage a project using a formal methodology and awareness and understanding of 'best practices' in all aspects of project and international development management.
• Ability to work well under pressure to own initiative prioritising a varied workload often to tight deadlines demonstrating personal resilience.
• Experience of project management processes, including project planning, project governance, and risk assessment.
• Strong stakeholder management and excellent communication skills. Ability to communicate with colleagues at all levels across the organisation, including senior leaders and directors.
• Experience of effective cross-departmental working to deliver business solutions.
• Excellent organisational skills and ability to stick to deadlines.
• Excellent communication skills, both written and oral.
• Evidence of creativity in data presentation.
• Strong leadership skills, able to lead teams through change.
DESIRABLE SKILLS and EXPERIENCE:
• Knowledge of Change Management methodologies.
KEY RESULT AREAS:
• Standardisation and implementation of PMO best practices
• Successful delivery of strategic projects
• Effective team leadership and development of the PMO
• Comprehensive project reporting and risk management
• Excellent stakeholder engagement and communication
OTHER INFORMATION:
The Project Management Office Manager will also be expected to demonstrate their commitment:
• to GBS values and regulations, including equal opportunities policy.
• the GBS's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
What we offer:
* Salary Range £60,000- £65,000 dependent on experience
* 25 days annual leave, plus 8 public holiday
* 1-day extra leave per year of service, up to a maximum of 5 days
* Workplace pension scheme
* Tuition reimbursement for career development courses
* Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more
* discounts platform, wellbeing centre and much more
* Reward and recognition programme
* £500 award employee referral scheme
* Discretionary annual performance bonus
"GBS has greatly supported my professional development by offering me a chance to teach diverse, non-traditional students and by sponsoring my FHEA application, which has been invaluable in consolidating my teaching practices."
— John Traichaisit, Consultant Lecturer
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.