Job Description
Job summary
Are you enthusiastic about working with the public in a health environment? Are you a team player, well organised with great communication skills and a calming manner? If so, we have the perfect opportunity for someone to join our ever expanding team at a busy GP practice in the heart of Worksop.
We are looking to recruit a Receptionist Apprentice, working full time, Monday to Saturday. You may be required to work extended hours, depending on the needs of the business. This is an ideal role for someone eager to start their career in the NHS and make a real difference in patient care.
We offer a supportive team environment, training, pension and good holiday package for the right candidate.
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To assist with the processing of prescription requests in electronic and hard copy format, including online requests.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
You will need to complete a Customer Service Specialist Level 3 course as part of this role.
About us
Newgate Medical Group (NMG) is a welcoming & busy single practice Primary Care Network (PCN) with over 30,000 patients. We are a large Practice. We have an established team of 9 GP Partners & a host of varied health professionals including pharmacists, nurses, ANP's, PA, Paramedics, Social Prescribing link workers, care co-ordinators & a large admin team. We offer a supportive team environment, training, pension and good holiday package for the right candidate.
We are a forward thinking, supportive Practice that embraces new ideas and innovation with the aim of producing better patient outcomes and efficient ways of working. Our dedicated team is crucial to the success of the Practice and the service it provides to our patient population. Ongoing rigorous processes of evaluation and review inform every aspect of the services we provide, within each department, to ensure our high standards never slip. We aim to provide a good work life balance, support our staff to develop, feel engaged and part of the Newgate Medical Group team.
This is an exciting time to join the team as we have plans to develop a new Health and Wellbeing Hub that will benefit residents and patients across the area whilst developing our team further.
Job description
Job responsibilities
* Maintain and monitor the practice appointment system
* Process personal, telephone and e-requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* Signpost patients to the correct service
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Clinically code data/input data onto Systmone as required.
* Photocopy documentation as required
* Data entry of new and temporary registrations and relevant patient information as required when required
* Input data into patients healthcare records as necessary
* Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
* Manage all queries as necessary in an efficient manner including prescription queries.
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Monitor and maintain the reception area and notice boards
* Support all clinical staff with general tasks as requested
* Process repeat prescription requests received by phone, email, post, slips and online access system, in accordance with practice protocol.
* Produce prescriptions for the GP to sign in an acceptable timeframe.
* Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe.
* Generate requests for medication on behalf of the patient for non-repeat items.
* Actively encourage patients to reconcile medications to facilitate monthly collections.
* Discuss with patients their requirements, encouraging patients to order only what they require.
* Act upon compliance issues, liaising with the appropriate clinician
* Ensure medication reviews are arranged by maintaining an accurate recall system.
* Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients.
* Deal with all prescription related enquiries in a timely manner.
* Record and report adverse effects accurately and appropriately, informing the practice manager/relevant clinician immediately.
Person Specification
Essential
* Educated to GCSE level or equivalent
* GCSE Mathematics and English (C or above)
Desirable
* AMSPAR Receptionist Qualification
* Customer Service Level 2 or 3 qualification
Desirable Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
Essential Personal Qualities
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Essential Skill
* Excellent communication skills (written and oral)
* Strong IT skills
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
Desirable Skills
* SystmOne user skills
* Disclosure and Barring Service Check
* This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Key information:
* Address: Health Centre, Newgate Street, Worksop, Notts, S80 1HP
* Salary£7.55 an hour
* Contract: Apprenticeship
* Duration 18 months
* Working pattern Full-time