Job Title: Test Analyst
Location: London
Contract Type: Fixed-Term
We’re hiring a Functional Test Analyst to support a major Customer Contact transformation project. You’ll lead and execute hands on testing of a new contact centre solution, ensuring it meets business needs and integrates effectively with existing systems.
Key Responsibilities
* Develop and execute functional test plans, cases, and scripts
* Collaborate with Business Analysts, Product Managers, and tech teams
* Lead User Acceptance Testing (UAT) coordination and support
* Identify and track defects, ensuring issues are resolved before go-live
* Promote quality assurance best practices across change initiatives
Essential Experience
* Proven experience in a functional testing role
* Experience supporting UAT and developing test scripts
* Confident with cloud-based or telephony testing projects
* Strong communication and analytical skills
Desirable
* Experience with Azure DevOps, Dynamics 365, or integrated contact solutions
* Understanding of non-functional testing (e.g. load, usability)
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