It support engineer / 1st line technical support service desk analyst

IT Support Engineer / 1st Line Technical Support Service Desk Analyst

Join a fast-paced managed services environment as an IT Support Engineer delivering technical support, troubleshooting and customer service across Windows, Microsoft 365 and networking systems.

If youve also worked in the following roles, wed also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, First Line Support Engineer, Desktop Support Technician, Service Desk Technician, IT Technician, IT Support Analyst

SALARY: Competitive + Benefits

LOCATION: Bristol, South West England (BS32) (100% Office Based)

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join a busy MSP service desk environment supporting a wide range of clients and technologies.

As an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will act as the first point of contact for IT support, resolving incidents, managing service requests and delivering excellent customer service in line with SLAs.