Job Title: Customer Order Management & Logistics Support Specialist
Location: Brighton, BN1 4GB, UK
Job Type: Full-time contract, 12 Months
Work Model: Onsite
Summary:
Order management is the process of order capturing, tracking, and fulfilling Customer orders. The order management process begins when an order is placed and ends when the Customer receives their delivery.
Customer Order Management & Logistics Support Specialist is responsible for monitoring sales orders within our SAP R/3 system and confirming accurate delivery details to the Customers. COM&LS Specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They interact frequently with Sales, Demand Management, European Supply Chain Services and Logistics, and the Customers supply teams to ensure business requirements are fulfilled, issues resolved, and potential problems are anticipated with corrective action taken. They are the main point of contact for own Customers and multiple internal stakeholders within the Western Europe or UK regions. They must have excellent organizational and communication skills, especially in handling Customers' inquiries and concerns about the orders and resolving delivery discrepancies.
Responsibilities:
Be accountable for execution of complete ...