Would you like to be a part of a dynamic business where you can help make a difference in people's lives every day?
Do you have exceptional customer service skills and enjoy building lasting relationships with customers? We're looking for a compassionate and detail-oriented Customer Care Adviser to join our growing team If you are you an individual who is able to provide excellent customer care, work either on your own or in a team and understand complex customer requirements then you're the individual we are looking for
About Us:
Mobility Your Way is a leading mobility equipment provider with seven showrooms across East England. We're dedicated to helping elderly and disabled people maintain their independence through high-quality mobility solutions and outstanding customer service. Mobility Your Way's goal is to help as many people as possible live an independent lifestyle. Our customer care team supports our showroom teams to achieve this outcome.
Mobility Your Way is recruiting for a Customer Care Team Adviser situated at our office in Kettering. You will be part of a team that is focused on delivering excellent customer service and providing great products and aftercare to our customers. You will need to be compassionate, motivated and driven. You and your colleagues will directly impact on the success of the showrooms and the organisation as a whole.
What will be your responsibilities?
· You will be the first point of contact for customer enquiries through the phone, email, chat, our website and more - ensuring enquiries are dealt with through to completion and customers are satisfied
· You will liaise with your showroom colleagues, senior managers, suppliers and other stakeholders to process customer enquiries ensuring you deliver excellent customer service
· You will post brochures, POS, sales literature and other sales documentation to customers from the enquiry streams and at the request of the Showrooms
· You will be calling our customers to advise them that their mobility products are due an annual service
* You will help increase revenue by using effective sales methods and applying your product knowledge to create new sales opportunities for your showroom colleagues
* Maximise logistical efficiency by offering customers additional products and services at the same time we visit
* You will ensure our database is accurate and up to date according to GDPR
· You will also be required to deal with enquiries and sales from our website and on the phone so you should be comfortable promoting the products and services of the company
· You will get to know customers and build relationships with them in an effort to make our business their one stop shop for mobility products and services – part of our goal is to turn our customers into customers for life
· You will assist the directors with business administration duties
· You will produce sales reports and audits that the showroom teams can then action in order to improve the working practices and efficiency of the business
· You will identify and create new sales opportunities including up-sells and cross-sells when serving customers
· You will have specific KPI's to track and achieve
· As the department expands, we will add more roles and responsibilities to the position – we want our Customer Care Team to help us grow and expand the new department.
What do we need from you?
· Excellent communication skills – you'll be talking to customers for most of the day and you need to be a confident communicator in order to deliver instructions or advice correctly
· A keen eye for detail – we are all about high standards and you will need to correct errors and discrepancies and prevent them from happening again
· Customer orientated – our customers are at the heart of what we do and it is vital you are an individual who can appreciate a customer's complex needs and be patient with them and adopt an empathetic approach to elderly and disabled customers
· Great communication, administrative and organisational skills – you need to have a professional and friendly telephone manner as you will be booking appointments, placing customer orders and more – an organised mind is great for this role
· Sales-orientated – we set our showrooms targets and monitor KPIs which you must be able to analyse and drive yourself to help them achieve
· You must be computer literate in order to perform this role
· Full UK Manual Driving License Required – initial training will be conducted within a showroom for your first 28 days (mileage paid.)
What does Mobility Your Way offer?
· Hourly Rate £12.25
· 28 days annual leave pro rata (including bank holidays)
· Company uniform
· 30% Staff Discount – We offer staff and their direct relatives great savings on our products and services (after successful probation)
· Free on-site parking
· Company events – We hold regular company events from BBQs which are relaxed social events to training days which are designed to improve your knowledge
Position: Permanent
Hours: We have the opportunity for either part time hoursbetween 18-32 hours per week, or full time hours at 40 hours per week. Both of which will include weekends and bank holiday working on a rota basis.
Are you ready to make a difference?
If you're passionate about customer service and want to join a company that truly impacts people's lives, we want to hear from you This will be a very challenging and rewarding role where you will be able to impact the success of the organisation.
Job Types: Full-time, Part-time, Permanent
Pay: £12.25 per hour
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
* Store discount
Work Location: In person
Reference ID: CCT_SA