Job Summary Liaise with transport staff while provide the Transport section with administrative support related to flight changes and delays. Shift Patterns 04:00AM - 16:00PM 3 ON 3 0FF Responsibilities: Liaise with lead hands, Customer Service Reps & Drivers and communicate any changes Update data when required. Carry out administrative duties Investigate customer complaints when required Communicate the stream of information throughout the unit Report any delays or suspected delays to Operations Manager Any other duties requested by Dispatch Controller & Operations Manager Obtains final count of passengers, flight number, and ship number information and manually enters the information into a computer to be compiled on a report Update daily log with any issues throughout shift Receives telephone communications from airlines in reference to equipment changes and ETA/ETD of aircraft. Receives phone calls, communicates verbally with ramp supervisor over telephone and radio. Qualifications: Education: Educated to a GCSE levels Work Experience: Previous experience in a similar role within a warehouse / transport environment preferred. Working knowledge of Basic Hygiene Experience of working in a fast-paced deadline driven environment. Other Skills: (Certification, Licenses and Registration) Good English and numeracy skills Attention to detail and able to work in a team Ability to work to tight deadlines Ability to organise and prioritise effectively Basic IT skills, including Microsoft Excel and Word Good oral and written communication skills in English Basic driving license (preferred)