Summary: Location: Baglan – Office-based with travel (10–15% per week) Salary: £36,000 to £38,000 per annum, electric vehicle provided, charger allowance, bonus Contract: Full-time, Permanent Are you a natural problem-solver with a passion for people? Do you thrive in a fast-paced environment and enjoy leading others to deliver excellent service? If so, this could be your next step! About the Role We’re looking for a Customer Service & Account Manager to oversee a small team of two customer service agents (with potential to grow as the business expands) while also managing relationships with key customers. You’ll play a vital role in ensuring our clients receive outstanding service, queries are resolved quickly, and accounts are nurtured for long-term success. The role is primarily office-based, but you’ll also spend around 10–15% of your time visiting customers or attending meetings off-site. What You’ll Be Doing Leading, coaching, and supporting a team of two customer service agents (with scope for growth). Acting as the main point of contact for key customers, ensuring they receive high-quality service. Handling escalated customer queries, complaints, and problem-solving with confidence. Building strong client relationships, identifying opportunities to strengthen accounts. Spending 10–15% of your week travelling to customer sites or meetings. Monitoring performance, ensuring service levels and KPIs are met. Supporting process improvements and helping the team work smarter, not harder. Collaborating with operations and sales teams to deliver seamless service. What We’re Looking For Previous experience in a customer service leadership or senior customer support role. Strong communication skills — friendly, clear, and professional. Ability to manage a small team, motivating others to succeed. Organised and proactive, with strong attention to detail. Comfortable with account management — building relationships and spotting opportunities. Willingness to travel locally/regionally (10–15% of working time). Computer literate, with good working knowledge of CRM and MS Office tools. What’s in it for You Salary of £36,000 to £38,000 per annum, electric vehicle provided, car charger allowance provided, Quarterly Bonus Scheme The chance to step into a leadership role with career growth potential. Be part of a friendly, supportive team where your ideas are valued. Office-based role with regular interaction across the business. Free onsite parking Health & wellbeing programme