Our client a global freight forwarding and supply chain management company that provides comprehensive logistics solutions across air, ocean, and road transport and specialize in handling complex, time-critical, and high-value shipments for diverse industries, including fashion and aerospace, are recruiting for a Express & Courier Manager to be based at offices local to Feltham, Middlesex.
On Offer:
* Opportunity to pay a key leadership role within a fast paced logistics environment
* Salary – up to £50k, dependence on experience
* Attractive benefits package
* Working hours: Monday – Friday, 9am – 5.30pm (flexibility with start and finish times)
Main Purpose of the Role:
Reporting to the Express Director and leading a team of 20, the Express & Courier Manager will play a leading role within the department in relation to Time Critical Operational & Customer Service responsibilities, Client and Customs escalation, Profitability, Development of staff and Management of suppliers.
Duties & Responsibilities of the Express & Courier Manager
* Managerial responsibility for customer service delivery to Express and Courier department Client base
* Management of Express / Courier Customer Service Teams, including staff development and resource planning
* Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer
* Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy
* To promote business development, ensuring all opportunities from existing business is followed up through telephone sales, prospect sales site visits and quotations.
* Contribute to ongoing operational development and cost saving measures
* Identify areas of operational improvement by reviewing processes regularly.
* Keep up to date with Express / Time Critical and Courier market trends, Company products, services and industry news.
* Establish, Manage and Maintain Internal and External Relationships.
* To ensure internal processes and client’s operational requirements are fully documented within SOPs.
* Managing Implementation for new business
* Training for new staff on operational and account procedures
* Ensure all HMRC entry regulations are met, through self-auditing of import entries.
To Be Considered:
* Proven experience within express / courier / AOG operations
* Must be able to work well under pressure within a target driven team environment
* People Management and Staff Development
* Solutions led approach to client needs
* Import & Export Customs Procedure knowledge
* Computer skills including excel, CRM data base and BoxTop.
* Commercially astute, ensuring profitability
* Enjoy working with customers and building relationships.
For full details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry