What you will enjoy doing
1. You will be setting the operational plan, working closely with the Operations and Engineering teams and ensuring the plan is delivered in order to meet business objectives
2. You will be responsible for driving operational effectiveness, setting production schedules which optimise the use of resources, minimise downtime and maximise throughput
3. Being the key point of contact for customers, ensuring prompt and effective communication both internally and externally is part of your role
4. You will be liaising with customers to update delivery status and review future forecasts in order to build long range operational plans, reviewing capacity and capability. This includes identifying any gap against business plans
5. You will take ownership of all production orders released into the business, ensuring a thorough understanding or order status, lead-time and priority. You must be prepared to challenge colleagues and remove barriers to plan delivery.
6. Verifying job package paperwork, checking process documents for accuracy and work with production staff/manager to resolve any discrepancies will be part of your role
7. You will be ensuring the accuracy of data input to the Oracle system at all times
8. You will support investigations into customer queries/complaints
9. Support account team to manage customer accounts
What makes you great
10. You will have previous proven experience working in an Operations role, including customer account management and operational planning, ideally in a regulated industrial environment
11. You will be analytical, with a keen eye for detail, the ability to rigorously follow procedures and be accurate and methodical
12. You will have excellent communication skills, particularly over the telephone, with the ability to build strong working relationships with internal and external customers
13. Excellent IT skills are essential, including data manipulation and analysis
14. Previous experience with business systems such as Oracle would be a distinct advantage
15. You will possess strong negotiation skills with the ability to be calm under pressure
Why you will love working with us
At Linde you will be surrounded by knowledgeable people who love what they do. They are creative and strive to move our company forward. When facing adverse conditions they work out unique technical concepts, in order to find the best solutions for our customers. At the same time we are aware of our responsibility towards the safety of our employees at their workplace.
What we offer you!
: At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
In addition to an attractive compensation package, we offer you many social benefits, such as an excellent pension plan, flexible working hours and a wide range of health care options. Furthermore, we support you with various offers to help you combine family and career and to support your professional and personal development.