Job Description
About the Company: Working within the IT sector, in a dynamic well-established business in Borough Green, in customer service and sales support. Unicomp pride itself on excellent customer service, fast response times and flexibility in customer offering. We are a sales company selling spare parts for IT equipment and have an extensive service business in Retail and Hospitality. A truly international business, working with Global brands such as Epson, Citizen and PAX, you will join a friendly, but hardworking office with customer and business focus at its core. We are looking for reliable and friendly member of the office who is willing to join a high performing and structured team. Full training will be provided.
About the Role: Customer services responsibilities.
* Answering telephones enquiries - UK and Export
* Responding to Customer Emails - UK and Export
* Daily/Weekly/Monthly reporting to Customers
* Creating new customer accounts - UK and Export
* Processing quotes and orders on IT System
* Part identification using external websites/spreadsheets
* Check part number supersessions on external websites
* Identify part lead times and confirm to the customer
* Releasing pick tickets and check back orders
* Raising commercial invoices for despatch
* Part ship and contact customers when stock is booked in
* Downloading spares guides as required
* Monitoring service repairs
* Dealing with service queries
* Advising customer of warranty invalidations
* Contact Service customers requesting part authorisation, obtaining service Purchase Orders or payment
* Issue repair job numbers to service customers
* Dealing with customer complaints and returns
* Reports
* Assist with other departments as required
* Liaison with other departments
Service support responsibilities:
* Account management for service customers
* Service support for partners
* Ensuring smooth flow of work through workshop
* Obtaining Purchase Order numbers for repairs
* Monitoring statuses of repairs
* Responding to new customers
* Ensuring correct invoicing on repairs
* Liaising with Purchasing for timely delivery of parts
* Liasing with customers regarding receipt and return of units
* Supporting the effort to reach service revenue targets
Qualifications: IT literate (Word, Excel).
Required Skills:
* Good organisational skills
* Good telephone manner
* Good attention to detail
* Conscientious with a strong sense of quality
* Strong customer focus
* Ability to work and take instruction from Managers but also to work independently
* Self-motivating with ability to prioritise own workload