Blue Arrow is looking for candidates for an Emergency Call Handler role in Norwich.
Responsibilities
* Work in an environment where decisions are based upon an ever‑changing set of disparate circumstances.
* Prioritise and undertake numerous tasks simultaneously.
* Remain calm under pressure.
* Work as part of a high-performance team.
* Take and record information accurately.
* Handle traumatic, emotional, and distressing situations.
* Manage and support others during times of crisis, most commonly during an emergency call.
Qualifications
* Excellent listening skills.
* Effective verbal and written communication skills.
* Flexibility for day and night shifts, including weekends.
* Ability to work a 12‑hour shift a day.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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