Act as a central point of contact for customers, taking responsibility for the coordination of services covering CCTV, Access Control, Intruder Alarms, Fire Alarms and other associated systems. * Ensure site and customer compliance through the timely scheduling, booking and coordination of works. * Ensure new sites are ‘On Boarded’ correctly and contracted site renewals are managed. * Through resource and diary management maximise the utilisation of field based engineers and subcontractors. * Proactively work with engineers, subcontractors, suppliers and other relevant personnel to meet customer needs. * Manage and respond to customer queries in a customer and business focussed manner. * When issues arise take proactive responsibility for them ensuring the appropriate urgency is in place as part of a planned well communicated response. * Maintain accurate records of service activities, customer interactions, and other relevant data. * Ensure all customer work is quoted and billed correctly, where issues are raised address them in a timely manner to support timely payment. * Prepare reports and documentation as required. * Escalate complex problems and higher level technical matters to an appropriate manager as needed. * Monitor performance against customer and internal KPI’s. * ...