Patient Care Coordinator
Glasgow
Our client is seeking a dedicated and compassionate Patient Care Coordinator to play a central role in supporting patients throughout their entire healthcare journey. This is a highly patient-focused position, ideal for someone who thrives on delivering exceptional service while working closely with clinical teams.
The Role
As a Patient Care Coordinator, you will be responsible for managing and supporting each patient from their initial enquiry through to treatment and final discharge. You will act as a key point of contact, ensuring clear and effective communication between patients and their treating clinicians at every stage.
Your responsibilities will include identifying patient needs, booking and referring patients to the appropriate consultants, and proactively maintaining engagement through aftercare and follow-up. Feedback gathering and patient support are integral parts of the role, helping to ensure a positive and seamless experience throughout their journey.
You will also be required to manage patient workflows efficiently, allocating appropriate timelines from first contact to discharge. The role may involve chaperoning patients during consultations, allowing you to fully understand treatment plans and confidently communicate next steps, including treatment options and pricing, in future discussi...