Senior Information Technology Support Engineer
Senior Information Technology Support Engineer
Direct message the job poster from Candour Solutions
IT Support & Infrastructure Recruitment Specialist | Candour Solutions
A growing and forward-thinking business is seeking a skilled Senior IT Engineer to join its IT team during an exciting phase of expansion. This role has arisen due to genuine business growth and offers a structured pathway for progression, particularly for those with ambitions to step into leadership roles.
This is a varied role where you will be mentoring and supporting the more junior engineer (1st/2nd Line) in the team, acting as a point of escalation and getting involved in projects.
This is a hybrid role, with three days a week based at the company's Manchester office and two days working from home (post-probation).
Key Responsibilities:
* Act as a point of escalation for hardware, software, networks, and business applications.
* Mentor and support junior team members, promoting a culture of technical excellence.
* Lead resolution of escalated technical issues and serve as a key contact for complex IT problems.
* Diagnose and resolve issues across Microsoft Windows environments.
* Support the development and delivery of the company’s IT strategy.
* Contribute to infrastructure improvement projects and business continuity planning.
* Track and report on help desk KPIs, including response and resolution times.
* Standardise IT systems, policies, procedures, and documentation.
* Monitor security posture and lead improvements aligned with best practices.
* Liaise with third-party suppliers, manage IT contracts, and assess service performance.
* Identify and implement opportunities to improve IT efficiency, security, and resilience.
* Support day-to-day IT operations, including onboarding/offboarding, asset management, and user training.
Key Skills & Experience:
* 5+ years' experience in Senior IT Support or 2nd/3rd Line roles.
* Experience of mentoring/supporting junior members of the team.
* Experience of:
* Windows Server and Desktop.
* Networking including TCP/IP, DNS, DHCP, VPNs, firewalls, switches.
* Cybersecurity and endpoint management best practices.
* Strong troubleshooting, diagnostic, and customer service skills.
* Experience with hardware support, mobile device management & ERP system administration.
* Experience with vendor management and involvement in project delivery.
* Experience of working independently/in smaller internal teams.
* Exposure to virtualisation (Hyper-V, VMware), cloud platforms (Azure, AWS), and backup solutions.
* Scripting and automation experience such PowerShell.
* Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or ITIL.
* Bonus scheme based on company profit.
* Hybrid working pattern – 3 days in the office, 2 from home.
* Exciting project involvement.
* Supportive, collaborative team culture.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Analyst
* Industries
IT Services and IT Consulting
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