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Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.
Following the rapidly continued growth of our customer base, Darktrace are looking to add to our post-sales team of Cyber Infrastructure Engineers. Fluency in English and French is essential for this role.
As a Cyber Infrastructure Engineer in the Professional Services organization, you will ensure Darktrace is deployed, integrated, and optimized to the highest standards to provide our clients with industry-leading, AI-powered cyber security protection. This role involves assisting customers with deploying Darktrace technology within network, cloud, OT, and email environments as well as leading and becoming a trusted advisor to key customers in their security infrastructure design and planning.
What Will I Be Doing
You will be regularly completing deployment projects on or before expected Service Level Objectives (SLOs) and integrating new systems into existing network architecture. On the support side, you\'ll efficiently manage customer support tickets to assist with technical issues and proactively engage with customers to help maintain a healthy deployment. You will also maintain and enhance communication between all go-to-market teams including sales, customer success, and operations.
What Experience Do I Need
We welcome applications from technical candidates with the strong ability to collaborate with internal and external stakeholders (including mentorship of other technical resources). On a technical level, you\'ll ideally have the following experience:
* A technical educational background or have experience working as a Network, Cloud, OT or SOC Engineer (or similar role)
* Deep knowledge of computer networking protocols, LAN and WAN, cyber security principles, and the OSI reference model
* Basic understanding of network and cloud architecture design, configurations, principles, and best practices
* Familiarity with OT network principles and practices based on the Purdue model
* Knowledge and/or certifications with industry-standard vendors such as AWS, Microsoft, Cisco, or Palo Alto Networks
* Experience mentoring or supporting junior team members is a plus
Additionally, it would be helpful if you had experience in implementing Darktrace sensors and software modules into various environments (including cloud, email, and OT) as well as experience with Darktrace deployment options, integrations, and response enablement and tuning (custom routes, firewall integrations, email) although this is not a requirement for the role.
Benefits
* 25 days’ holiday + all public holidays
* Additional day off for your birthday
* Life & disability insurance
* Medical insurance
* Meal vouchers
* Employee Assistance Program
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