You'll help lead and manage our team of welcome and service assistants and volunteers. You'll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area as well as car parks and toilets. You'll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and the team will be focused on helping everyone you meet to have their best possible day, whatever it takes and to ensure presentation standards are high. You'll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies. You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and emergencies. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints. The role is year round working Sunday‑Wednesday.
Qualifications
We'd love to hear from you if you're:
* experienced in visitor services, tourism, heritage or similar situations
* naturally curious about people, and motivated to give the highest standards of service
* highly organised
* a confident leader
* adept at managing financial performance
* up for a challenge, adaptable and responsive under pressure
About the National Trust
The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever. The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.
Working pattern & Hours
Hours/ working pattern: 1560 hours per year, days of working Sunday to Wednesday. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Contract: Permanent
What it's like to work here
The popular and busy area, famed for its beaches, castle and countryside, is home to some of the rarest species in the UK, including British reptiles. To become part of our friendly team, you will need a love of the outdoors and an interest in nature. A strong commercial focus and year‑round opening means working at Purbeck requires energy and commitment, and the roles are fun and varied in a unique location.
Benefits & Compensation
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme (for roles that meet the salary criteria)
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places
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