AXA Health's Support Team is a medical information helpline staffed by counsellors, nurses, midwives, and pharmacists, providing help to our members whatever their healthcare needs. Our team provide a fantastic personal service to our valued members and are available day and night. Whatever the need, our medical professionals are here to put minds at ease, so they're not worrying a minute more than they must.
You’ll provide one off supportive counselling telephone calls to members in varying levels of psychological distress. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. When working from home, you’ll need a private space to work from, where you won’t be overheard.
Working Hours & Shift Pattern: Our counsellor service operates between 8:00am - 8:00pm, every day, all year round. We’re looking for cover on Thursday 8:00am - 4:00pm, Friday 12:00pm - 8:00pm and Sunday 10:00am - 6:00pm, with the option to have 1 in 4 weekends off, where your other shifts will be extended. The shifts include a 30 minute unpaid break. Shifts usually last 7.5 hours and include both Bank Holidays and public holidays.
Induction & Training: You'll receive a comprehensive 3-week paid induction. For the first 2 weeks, you’ll spend around 3 days per each week in our Tunbridge Wells office, from 8:30am - 5:00pm, with the rest of your induction completed remotely.
Providing high quality, empathetic guidance to members over the phone and through the online system, whilst strictly adhering to the BACP professional standards.
Using the latest medical evidence to inform clinical practice.
Maintaining service levels by offering callers relevant help and information.
Building and maintaining stakeholder relationships providing specialist knowledge and assistance.
Knowing required systems, processes and procedures, including complaint handling procedures, data protection, and medical confidentiality.
Coaching other clinical peers as needed.
Counselling qualification (minimum level 4) degree or post graduate diploma with BACP, BABCP, UKPC, NCS, COSCA or IAPC membership. Counsellors must have 200 hours or more current or recent counselling experience, post qualification.
Psychotherapy / Psychotherapeutic Counselling qualification with eligibility for UKCP Registration.
Medical and healthcare professionals who have additional qualifications in mental health or counselling.
Psychology degree plus a post-graduate qualification in counselling, therapy or applied psychology.
Registered Mental Health or Learning Disability Nurse.
Previous telephone counselling or time-limited assessment experience would be advantageous.
Experience of working in an Employee Assistance Programme, corporate environment or large organisation is desirable.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
Competitive annual salary of up to £30,000 dependent on experience (full time equivalent)
~ Annual company & performance-based bonus
~ Contributory pension scheme (up to 12% employer contributions)
~ Life Assurance (up to 10 x annual salary)
~ Private medical cover
~25 days annual leave plus Bank Holidays
~ Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
~ AXA employee discounts
If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. conrad@axa-uk.co.uk.
#At AXA Health, we’re passionate about helping our members to put their health first, whether that’s individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there’s a problem, our members can be confident we’ll guide them, every step of the way.