Engineering Operations Technician (EOT), DCEO
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the cloud services.
The Engineering Operations Technician (EOT) team plays a vital role in supporting AWS infrastructure operations within data centers. This position reports to the DCEO Manager and involves managing AWS operations within critical facilities owned and operated by Colocation Providers, which are third-party data center partners providing physical infrastructure for AWS servers.
Key responsibilities include:
1. Maintaining 24/7 operations coverage with flexible scheduling, including 12-hour rotating shifts and on-call duties.
2. Coordinating with Colocation providers, contractors, and internal teams for daily operations and routine maintenance of critical E&M facilities.
3. Participating in emergency drills and supporting emergency response protocols.
4. Responding as the first line of support for critical E&M equipment alarms, ensuring timely escalation per protocols and SLAs.
5. Facilitating rack power-up installations and assessing rack space, power, and cooling requirements.
6. Maintaining safety and security standards in AWS areas.
7. Executing small-to-medium projects to improve data center operations.
8. Using AWS tools for maintenance, incident management, and asset tracking.
Qualifications include a Bachelor's degree, 1+ years of electrical or mechanical experience, basic knowledge of electrical or mechanical systems, and bilingual communication skills in English and Chinese. Data center engineering experience and knowledge of HVAC and electrical systems are preferred.
We encourage candidates from diverse backgrounds to apply, even if they do not meet all listed qualifications.
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